When the City is consulting with the community about changes that will impact their daily lives, does the City have a procedure for identifying and connecting with local hubs such as Community and Business groups during the consultation process that is in addition to the Have Your Say portal and letterbox drops?
What are the five key consultation methods used to gain feedback from local businesses and residents in this process?
What is the average rate of reply to letterbox drop methods of consultation?
What is the average rate of reply to the Have Your Say portal consultation method?
Answer by the Lord Mayor
The City’s approach to consulting the community is informed by the City’s Community Engagement Strategy available on Sydneyyoursay.com.au under “our approach”.
A broad range of approaches as outlined in the Community Engagement Strategy are used to engage the community in decisions that impact their lives.
For any consultation, a combination of techniques and channels is used to ensure our diverse community is reached.
Targeted approaches are used to engage local businesses, including doorknocking, surveys, the work of the City’s precinct co-ordinators, the City’s bi-monthly business enews that goes to 1,900 business subscribers, and forums and workshops on specific issues.
Recent examples include workshops on business activation during light rail construction and the Eora Journey Economic Development Plan.
The City undertakes drop-in sessions on local projects at times and locations that suit businesses as well as residents.
When businesses are directly impacted, face-to-face discussions are the preferred method of consultation.
The City’s online consultation portal, Sydneyyoursay.com.au is an increasingly important and well-utilised channel for consultation.
Sydney Your Say enables people who can’t make workshops or meetings to easily participate and share their views.
All members of the community can sign-up to the Sydney Your Say monthly enews, which has a very high open rate of 35% and a click through rate of 25%.
The community is also informed of opportunities to have their say through Sydney Your Say via social media (@sydneyyoursay twitter account and CoS channels), public notices, advertising, pop-up stalls at events, notification letters and invitations.
The City’s homepage (cityofsydney.nsw.gov.au) has an automatic feed from Sydney Your Say to ensure all consultation projects have a presence on the corporate site.
Letterbox drops are an important mechanism to ensure people have information about projects in their area.